Tried on many pairs. Chin up, they knew what I wanted. David kept showing, (his knowledge is incredible) most did not hold my heel. David showed me all the brands. Quest was for fit all the way, heel slipping was a major concern. Eventually Jason (the owner) came by and said try these. He knew and made the process enjoyable for me! A little tweaking by Davis and they were terrific. Comfortable yet supporting. I wore them home ( tied them myself ), then a walk with my dog, the real test. Perfection. Second store I was in today. Thanks for not giving up on me! David, you were great! I recommend this store to all seeking good fitting sneakers! Great buyer experience!